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Effective Collection Calls Listening Best Practices
30 Mins
Course Overview
Key Things to Remember While Making a Collection Call (~10 Mins)
Basics of Collections Call Concept
A/R Collectors: Collections Calls Goals and Objectives
Decoding Slow Paying Customers' Behavior in a Collection Call
How to Leverage Listening Skills for Effective Collections (~10 Mins)
Introduction to Listening Skills and Concepts for A/R Collections
4 Ways to Leverage Listening Skills for an Efficient Collections Process
Effective Listening Skills Facts and Fundamentals during a Collections Call
8 Effective Listening Tips for Efficient Collections
Deterrents to Effective Listening and Ways to Tackle Them (~10 Mins)
10 Deterrents to Effective Listening in a Collections Call
Self-Assessment Listening Skills Guide for Better Collections
Experts' Listening Skills Tips to Enhance Your Collections Process
Quick Quiz
Certificate and Feedback
Quick Quiz
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